Mobile Applications and the Future of the Online Travel Booking Market

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A detailed Online Travel Market Share Analysis reveals a market that is a classic duopoly at the global level, with two colossal and powerful players controlling a massive portion of the online travel agency (OTA) landscape, particularly in the Western world. The two giants that dominate the market share are Booking Holdings and Expedia Group. Booking Holdings, with its flagship brand Booking.com, is the undisputed global leader, particularly in the accommodation segment. Their market share is built on an immense and unrivaled global inventory of hotels and alternative accommodations, a powerful and highly efficient performance marketing machine that drives a huge volume of traffic to their sites, and a strong, agency-based business model that is highly attractive to hotel partners. Expedia Group is the other major powerhouse, with a portfolio of well-known brands including Expedia.com, Hotels.com, and the vacation rental giant Vrbo. Their strength lies in their strong position in the North American market and their expertise in selling higher-margin packages that bundle flights, hotels, and car rentals.

The strategies employed by these two dominant players to defend and expand their market share are a masterclass in scale and brand building. They spend billions of dollars each year on online marketing, particularly on search engine marketing (SEM) on platforms like Google, to ensure that their brands are at the top of the results for virtually any travel-related search query. This massive marketing spend creates a formidable barrier to entry for smaller competitors. Their strategy also involves building and maintaining a powerful and self-reinforcing two-sided network effect. Their massive global base of customers attracts more travel suppliers (hotels, airlines) to list on their platforms, which in turn makes their platforms even more attractive and valuable to customers, creating a virtuous cycle that is incredibly difficult for new entrants to break. They also compete by continuously investing in technology to improve their websites and mobile apps, and by building out their loyalty programs to encourage repeat business.

While the OTA market is a duopoly, the broader online travel market share analysis is more complex and includes a number of other powerful players. The single most significant of these is Airbnb, which has single-handedly created and now dominates the massive "alternative accommodations" segment. Airbnb's competitive advantage is its massive and unique inventory of homes and apartments and its powerful, community-focused brand. In the metasearch or price comparison segment, the market is led by players like Kayak (owned by Booking Holdings) and Skyscanner, who hold a significant share of the travel search market. Furthermore, the market share is also significantly impacted by the direct online bookings made on the websites of the major airlines and hotel chains, who are in a constant "love-hate" relationship with the OTAs, competing with them for direct customer relationships while also relying on them for a significant portion of their bookings. Finally, in the massive Asian market, the landscape is dominated by powerful, locally-grown OTAs like Trip.com Group (formerly Ctrip) and a host of other regional players, making the global market share a complex and geographically diverse picture.

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